Effective August 30, 2026
This Returns & Refunds Policy applies to purchases made through ZahntechAutoParts.com, the online automotive parts store operated by ZAHNTECH AUTOMOTIVE SERVICE LLC.
30-day return window
Contact us within 30 calendar days of confirmed delivery to request return authorization. A return request does not guarantee approval. Products must meet the eligibility and condition requirements below, and unauthorized returns may be refused or returned to the sender.
Return eligibility
Eligible products must be unused, uninstalled, undamaged, complete, and in their original unmarked manufacturer packaging. All included hardware, accessories, manuals, labels, protective materials, and promotional items must be returned. Proof of purchase from ZahntechAutoParts.com is required.
How to request a return
Email support@zahntechautoparts.com or call (425) 861-8060 with your order number, item name or SKU, reason for return, and photographs when the product is damaged, defective, or incorrect. If approved, we will provide return instructions and the correct return destination. Do not send merchandise to a manufacturer or another address unless instructed by our support team.
Fitment and customer-selection returns
Customers are responsible for reviewing product details and confirming vehicle year, make, model, engine, trim, and other fitment requirements before ordering. We encourage customers to contact our online store support team before purchase when fitment is uncertain. Approved returns caused by customer fitment selection, duplicate orders, or a change of mind are subject to return shipping costs.
Damaged, defective, missing, or incorrect items
Report a damaged shipment, suspected defect, missing item, or incorrect product within 5 calendar days of delivery. Keep all packaging, labels, and parts and provide clear photographs when requested. Do not install, alter, or continue using an item that may be damaged or incorrect. When we confirm that we shipped the wrong item or that an item arrived damaged or defective, we will provide an appropriate replacement, return label, or refund at no additional standard shipping cost.
Non-returnable items
Opened electronic diagnostic tools, programmed or registered electronics, special-order or custom-ordered parts, clearance products marked final sale, gift cards, hazardous materials, oils, fluids, chemicals, and used, installed, altered, damaged, or incomplete components cannot be returned unless the item arrived defective or we shipped the wrong product. Products showing installation marks, contamination, wear, or damaged manufacturer packaging may be denied.
Return shipping
For approved returns based on fitment selection, duplicate purchase, or change of mind, the customer is responsible for return shipping. Use a trackable service and package the item securely; the customer remains responsible for the package until it is delivered to the authorized return destination. Original outbound shipping charges are non-refundable unless the return results from our error or a confirmed damaged or defective delivery.
Exchanges
Product availability can change, so direct exchanges are not guaranteed. When appropriate, we may process the eligible item as a return and ask the customer to place a new order for the replacement product. Any price difference will apply to the new order.
Order cancellations
Contact us promptly to request cancellation. We will try to cancel an order that has not entered fulfillment, but cancellation is not guaranteed. Once an order has been processed or transferred to a carrier, it must be handled under the applicable return rules after delivery.
Inspection and refund timing
Returned merchandise is inspected after receipt. We will notify you when the return is approved or if additional information is required. Approved refunds are issued to the original payment method, usually within 5–10 business days after the return is received and inspected. Your bank or card issuer may require additional time to post the credit. We do not issue cash refunds or send refunds to a different payment method.
Late or missing refunds
If an approved refund does not appear after the stated processing period, first review the original payment account and then contact the card issuer or financial institution. If the issuer cannot locate the credit, contact our online store support team with the order number and refund confirmation.
Online store customer support
Email support@zahntechautoparts.com or call (425) 861-8060, Monday–Friday, 8:00am–6:00pm Pacific Time.