Effective August 30, 2026
This Shipping Policy applies to purchases made through ZahntechAutoParts.com, the online automotive parts store operated by ZAHNTECH AUTOMOTIVE SERVICE LLC.
Shipping coverage
We currently ship merchandise to valid street addresses within the contiguous United States. We do not currently ship to P.O. boxes, U.S. territories, APO/FPO addresses, freight-forwarding locations, or international destinations through this online store.
Order processing
In-stock orders are normally prepared within 1–2 business days, Monday through Friday, excluding federal holidays. Orders submitted after business hours, on weekends, or on holidays begin processing on the next business day.
Processing may take longer during peak periods or when an order requires payment verification, address confirmation, fitment clarification, inventory transfer, or additional fraud review. If a material delay affects your order, our online store customer support team will contact you using the information provided at checkout.
Shipping charges
Standard shipping is free for merchandise orders of $75 or more before tax and after discounts. Orders below $75 are charged a flat $8.95 standard shipping fee. Any available shipping charge is displayed before the order is submitted.
Estimated delivery time
Standard delivery usually takes an additional 3–7 business days after carrier pickup. Processing and transit times are estimates, not guaranteed delivery dates. Weather, carrier volume, transportation disruptions, remote delivery areas, and events outside our reasonable control may cause delays.
Carriers and tracking
We select an appropriate national or regional carrier based on the destination, package size, and product type. Tracking information is sent to the email address associated with the order after a shipping label is created. Tracking activity may take up to 24–48 hours to appear after the carrier receives the package.
Address accuracy and order changes
Customers are responsible for providing a complete and accurate shipping address. Contact us promptly if an address needs to be corrected. We will try to help before fulfillment begins, but we cannot guarantee changes or cancellation after an order enters processing or is transferred to a carrier. Additional carrier charges resulting from an incorrect or incomplete customer-provided address may be deducted from an approved refund or charged before reshipment.
Split shipments
Orders containing multiple products may arrive in more than one package. When an order is split, available tracking information will be provided for each shipment. The original standard shipping charge will not be charged again solely because an order ships in multiple packages.
Delayed or marked-delivered packages
If tracking shows a delay, allow the carrier additional time to complete delivery. If tracking shows delivered but the package cannot be located, check the delivery area, household members, neighbors, building office, and carrier delivery notes before contacting us. We will assist with an eligible carrier inquiry, but a carrier investigation may be required before replacement or refund eligibility is determined.
Damaged, missing, or incorrect items
Inspect your shipment promptly. Report visible shipping damage, missing merchandise, or an incorrect item within 5 calendar days of delivery. Keep the product, shipping carton, labels, packing materials, and clear photographs while the claim is reviewed. Do not install or use a damaged or incorrect product before contacting us.
Online store customer support
For order or delivery questions, email support@zahntechautoparts.com or call (425) 861-8060, Monday–Friday, 8:00am–6:00pm Pacific Time. Include your order number so we can locate the purchase.