Effective August 30, 2026
This Privacy Policy explains how ZahntechAutoParts.com, operated by ZAHNTECH AUTOMOTIVE SERVICE LLC (“Zahntech Auto Parts,” “we,” “us,” or “our”), collects, uses, discloses, and protects personal information when you visit our website, create an account, place an order, or contact our online store team.
Information we collect
Depending on how you use the store, we may collect the following categories of information:
- Contact and account information: name, email address, telephone number, billing and shipping addresses, account credentials, and communication preferences.
- Order and transaction information: products purchased, order value, shipping method, order status, returns, refunds, and related customer-service records.
- Vehicle and fitment information: vehicle year, make, model, trim, engine, drivetrain, production details, and a vehicle identification number (VIN) when you voluntarily provide it for fitment support.
- Device and website-use information: Internet Protocol address, browser and device type, operating system, referring pages, pages viewed, approximate location derived from an IP address, and cookie or similar technology identifiers.
- Communications: emails, telephone inquiries, form submissions, photographs, reviews, and other information you provide when requesting support or making a claim.
Payment information
Checkout payment information is submitted to and processed by the authorized payment gateway or financial service provider presented at checkout. We do not store complete payment-card numbers or card security codes on our own website systems. Payment processors may collect and use information under their own privacy notices and legal obligations.
How we use information
We may use personal information to:
- provide the website, maintain customer accounts, process payments, fulfill orders, arrange shipping, and administer returns or refunds;
- confirm vehicle fitment and respond to product, order, delivery, or customer-service questions;
- send transactional messages such as order confirmations, shipping updates, security notices, and policy changes;
- detect, investigate, and prevent fraud, misuse, security incidents, payment disputes, and unlawful activity;
- maintain tax, accounting, warranty, compliance, and business records;
- analyze and improve our products, website, support, performance, and customer experience; and
- comply with applicable laws, court orders, and lawful government requests and protect our rights, customers, personnel, and property.
Cookies and similar technologies
Our website and service providers may use necessary cookies, analytics tools, and similar technologies to keep the shopping cart and account features working, remember preferences, understand site performance, prevent fraud, and improve the store. Browser settings may allow you to block or delete cookies, but disabling necessary cookies can prevent checkout or other store features from working correctly.
When we disclose information
We may disclose personal information when reasonably necessary to providers that support our business, including payment processors, financial institutions, shipping carriers, fulfillment partners, website hosting and technology vendors, analytics and security providers, customer-support tools, and professional advisers. We may also disclose information to comply with law, respond to legal process, investigate fraud or security concerns, protect legal rights or safety, or complete a business reorganization or transfer. Service providers are permitted to use information only as allowed by their agreements and applicable law.
We do not sell personal information for money.
Data retention
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including fulfillment, customer service, warranty and return administration, recordkeeping, dispute resolution, fraud prevention, and legal compliance. Retention periods vary according to the type of information and applicable obligations. We securely delete or de-identify information when it is no longer reasonably needed.
Data security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No website, transmission, or storage system can be guaranteed to be completely secure. Customers are responsible for keeping account credentials confidential and should contact us promptly if they suspect unauthorized account activity.
Your privacy choices and requests
You may ask to access, correct, or delete personal information associated with you, or withdraw from non-transactional marketing communications, subject to applicable law and reasonable verification. Certain records may be retained when required for transactions, security, fraud prevention, legal compliance, or the establishment or defense of legal claims. To make a privacy request, contact us using the information below and describe the request. We may ask for information needed to verify your identity and protect your account.
Children
This store is intended for a general adult audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13. A parent or guardian who believes a child has provided personal information may contact us to request review and deletion.
Third-party links
Our website may link to external websites, including the Zahntech Automotive service website, manufacturers, carriers, or other third parties. Their privacy practices are governed by their own notices, and we are not responsible for third-party websites or services.
Changes to this policy
We may update this Privacy Policy to reflect changes in the store, service providers, or legal requirements. The revised policy will be posted on this page with a new effective date. Material changes may also be communicated through the website or other appropriate means.
Contact us
ZAHNTECH AUTOMOTIVE SERVICE LLC
15215 NE 90th St
Redmond, WA 98052
Email: support@zahntechautoparts.com
Online store customer support: (425) 861-8060
Hours: Monday–Friday, 8:00am–6:00pm Pacific Time